2022 Ecommerce Fulfillment Report

Among retailers in Digital Commerce 360’s Top 1000 ranking, nearly 75% offer free shipping on at least some orders. And with 70% of consumers listing “free shipping” as a top criteria for selecting online retailers, fulfillment has become a fixture for shoppers and businesses alike.

Explore how leading online retailers are battling rising costs, inflation’s impact on customers and surpluses in inventory—as well as the steps other retailers can take to succeed this holiday shopping season and forward into 2023.

Digital Commerce 360’s 2022 Ecommerce Fulfillment Report delivers extensive data and analysis on retail trends in fulfillment, real-life case studies to learn from, results from “mystery shopping” tests and consumer insights that can help change your ecommerce game for the good.

View the table of contents for full details on what’s included in the report.

Published October 2022

WHAT’S INCLUDED

Extensive Retail Market Overview

Read through our major findings on ecommerce fulfillment today, including:

Trends in free shipping, returns, same-day deliveries and inventory
BOPIS and curbside pickup: omnichannel options that are popular with customers and good for conversion
Industry leaders’ plans for the future: Amazon’s hope to moderate its building plans and deploy electric vans, Walmart’s investment in automation (and also electric vans), and Target’s same-day services and “Sortation Centers”
Outsourcing: is a 3PL right for you?

25+ Data-Packed Charts

Start visualizing the power of strategies and trends in ecommerce fulfillment and share critical data with your colleagues and clients.

“Mystery Shopper” Results & Consumer Insights

Explore findings from “mystery shopper” tests, performance by Digital Commerce 360 employees. Anonymous orders were placed using same-day delivery on non-grocery items from 16 retailers in the Top 1000. Here’s a sample of our results:

According to consumers, saving money and speeding up delivery still matter—significantly. See what 1,116 online shoppers had to say about various fulfillment topics and trends. Here’s a sample:

WHY YOU SHOULD BUY IT

Digital Commerce 360’s Ecommerce Fulfillment Report is a must-have guide to help retailers adjust—and thrive—in a “new normal” of supply chain disruptions, inflation and balancing consumer demand with rising costs.

With significant challenges looming large, you need our reliable data and analysis to navigate the rough waters ahead and make necessary changes to ensure that fulfillment can keep up with your business.